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Terms & Conditions


The Animal Health Company undertakes to supply products that are fit for their purposes as accepted within the trade and practice of herbal medicine. The Animal Health Company takes no responsibility for misuse, abuse or incorrect storage/care of products once in the customer’s care and can not be held liable for any incorrect usage or application, this is down to the purchasers’s discretion. Also compliance with laws pertaining to products supplied is the responsibility of the purchaser purchasing the product according to the laws in his/her own country. Any herbal products in the shop are sold without any claims attached and you are advised always to seek the advice and guidance of a qualified Veterinarian before using.

Any information supplied on this website is intended for interest only and is based on research and does not purport to offer guidance/advice on treatment for any particular conditions or make any health claims. If you need advice about any condition then please visit a qualified Veterinarian near you.

Neither the editor nor the experts or authors can be held responsible for any adverse reactions to the recommendations on this website. The use of any herb or derivative is entirely at the reader’s own risk.

Payment, Pricing & Promotions

Online Promotions and Offers

We often issue promotions in the form of either 'buy two for three', 'a percentage off'' or 'savings' and these are offered to customers via emails, advertisements or on-site banners. They can be redeemed online only by the promotional code or in offer season. Free Delivery orders will only be subject on any delivery in UK Mainlands only.

If any promotional discount/offer experiences an unlikely computer glitch, we have the right to not honour a promotional code and will email you to let you know of our decision.

Expiry Dates and Exclusions

All promotions will have a 'valid until' or 'expiry' date. Please refer to the original promotion source for this information.

Promotional codes can not be used in conjunction with any other offer.

Promotional codes can not be applied retrospectively to previous orders.

We have the right to end any promotional offers with no prior notice and also can limit such offers as a maximum amount per customer.

VAT (Value Added Tax)

If you are able to demonstrate VAT exemption, you will be able to claim back British Value Added Tax (VAT) for many items featured in this catalogue. Please consult the criteria for VAT exemption (below) to check whether this applies to your order:- Companies registered for VAT (or its equivalent tax) in the European Union.

Individuals who are resident outside the European Community (including BFPO addresses and the Channel Islands) are VAT exempt. Private individuals residing anywhere within the European Union will be unable to reclaim the current UK VAT rate from their purchases

BFPO orders are only eligible for VAT exemption when placed by post, accompanied by written authorization from the Commanding Officer. Please note, Postage & Packaging is subject to quotation for BFPO orders. All BFPO orders must be within the size and weight limits of BFPO traffic for BFPO postage to apply. Orders which exceed these limits must be quoted for in the same way as a standard export order.

Please ensure that you contact your local customs office in the country of your delivery to confirm whether or not you may be liable to local import taxes, duty and VAT (or equivalent) upon arrival of any products supplied by The Animal Health Company Ltd. from the United Kingdom to you or your freight agent. The customer is liable for payment of all import duties.