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Privacy & Security Policy

Our privacy policy has been updated in line with the GDPR (General Data Protection Regulation)

We The Animal Health Company are committed to safeguarding and preserving the privacy of our customers. This privacy policy explains what happens to any personal data that you provide to us or that we collect from you whilst you visit our website, premises or enter a competition on one of our tradestands. We do update this policy from time to time so please do review this policy regularly.

Information we collect

In running and maintaining our website we may collect and process the following data about you:-

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • special delivery instructions
  • telephone number
  • order history
  • pages viewed

What we do with the information we gather

We use this information we collect from you to provide you with our best service and in particular for the following reasons:

  • Geographic information, address and telephone numbers are used to ensure goods are sent to you accurately. This information is entered onto our account with our current courier provider to give you the best delivery service possible
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
  • To inform you of any changes to the website, services or products


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We never pass your details on to third parties to use your data to enable them to you with information regarding unrelated goods or services.

Online for The Animal Health Company Ltd are committed to protecting your security when you choose to shop with us online. All information processed through our website is encrypted and passed through a secure connection to ensure your sensitive data remains private to you. This technology is known as a secure sockets layer (SSL) and we are constantly reviewing the technology we use to provide you with the maximum level of security whilst using our website.

Information which is obtained about you is used purely for order processing in accordance with the Data Protection Act Information 1998. We do not sell your personal information to any third parties. Information, personal to our customers is used in the following ways:-

  • To efficiently process orders
  • To efficiently deliver orders. Our carefully selected third party couriers (Royal Mail and UK Mail) are provided with your name, address and contact numbers to allow them to efficiently and promptly deliver your goods. When we are provided with an email address and a mobile number, we also pass this information on so you receive updates via email and text, notifying you of the status of your delivery.
  • Internal marketing by The Animal Health Company Ltd: we will contact you monthly with offers via email only if you chose to opt into our newsletter. We will only contact you by telephone if we experience issues related to order processing or if we suspect that fraudulent activity has taken place. If we suspect fraudulent activity has taken place, we may disclose personal information, if so require, to the police.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Storing your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 38-40 Broton Drive Halstead Essex C09 1HB.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
  • We do our upmost to keep our site secure and safe, however sending information via the internet is not totally secure and on occasion such information can be intercepted.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances below:-

  • In the event that we sell any or all of our business to the buyer
  • Where we are legally required by law to disclose your information
  • To further fraud protection and reduce risk of fraud